Abra Support will NEVER ask for your recovery phrase, 2FA code, or phone/email verification code. For your safety and security, do not share it.
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  1. Abra
  2. Troubleshooting
  3. Troubleshooting Top questions:

Troubleshooting Top questions:

  • Why does my cryptocurrency deposit show as 'Pending'?
  • What happened to my money?
  • Why do I have to provide additional documents to MoonPay?
  • Where is my cryptocurrency deposit?
  • What happens when a coin is no longer supported by Abra?
  • Why doesn't my bank account work on multiple wallets?
  • Why can't I withdraw my funds?
  • What happened to the money I deposited?
  • What happens if I sent my funds to the wrong address?
  • Why do I need to upgrade my device/Abra app?
  • Why is my photo ID being rejected?
  • I'm unable to add my US bank account
  • How can I find my UID?
  • How can I check on the status of my Simplex payment?
  • Why won’t my BCH address work?
  • Why do I have to provide additional documents to Simplex?
  • Why do I have to provide additional documents to inBestGo?
  • I didn't receive an SMS verification code during sign-up. What should I do?
  • My Abra wallet balance does not reflect a transaction
  • I lost my phone. How do I recover my wallet?
  • I lost my PIN. How do I recover my wallet?
  • I lost my recovery phrase. How do I recover my wallet?
  • Why can't I deposit via BDO in the Philippines?
  • Why is the QR code reader not working?
  • I'm unable to add my US bank account

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*Disclaimer: Abra Interest Accounts are issued by Prime Trust a Nevada Chartered Trust Company. Rates for Abra Interest Accounts are subject to change. Digital currencies are not legal tender, are not backed by any government, and Abra Interest Accounts are not subject to FDIC or SIPC insurance protections.