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Abra Support Desk

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Latest activity by Abra Support Desk
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    Abra Support Desk created an article,

    I don’t see my US bank on the list. How do I add my bank account?

    You can now add a US bank account by providing your account’s routing number and account number. With this information, we can process bank transfers via the Automated Clearing House, or ACH system...

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    Abra Support Desk created an article,

    Why is my transaction delayed?

    The Bitcoin blockchain is experiencing significant congestion, causing some of our transactions to be delayed. Please note that wait times of up to 6 hours are normal under such circumstances. We a...

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    Abra Support Desk created an article,

    Why is my photo ID being rejected?

    To increase limits on US banking transactions, we require users to submit a photo of their valid, government-issued ID. Driver's license, state ID and passport are all accept, but driver's license ...

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    Abra Support Desk created an article,

    What are network fees?

    For Bitcoin withdrawals from your Abra wallet to an external Bitcoin wallet, we charge a network fee. This fee is required to ensure your transaction is confirmed by the Bitcoin mining network, and...

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    Abra Support Desk created an article,

    Changes in Network Fees

    When we launched Abra + bitcoin back in March - giving our users the ability to hold, send, and receive bitcoin directly in the app - we started out with no fees. Since then, we have seen network (...

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    Abra Support Desk commented,

    Official comment

    Thanks for your question Daniel.    We realize it can be hard to navigate your federal and state laws in the US. We have an official comment on this question in our FAQ which is linked below. Pleas...

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    Abra Support Desk created an article,

    How do I recover my wallet?

    In order to recover your wallet, you should have your recovery/backup phrase with you and ready to use. If you ever lose your phone, delete the Abra app accidentally or can't access your wallet fo...

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    Abra Support Desk created an article,

    How do I add money to my wallet using an American Express® Card? *new*

    You can add money to your Abra Wallet using the following Eligible U.S. American Express Cards: Any valid (1) American Express Consumer Card issued by American Express, (2) American Express Card is...

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    Abra Support Desk created an article,

    Which banks/credit unions does Abra work with? *new

    You can deposit and withdraw funds from your Abra account via most of the major banks in the Philippines and the United States. In the U.S., these banks are supported for adding and withdrawing fun...

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    Abra Support Desk created an article,

    How do I buy Bitcoin with Abra *new*

    Buying Bitcoin with Abra is very simple, and after you download the Abra app and sign up, it involves two steps: 1. Change your wallet currency to bitcoin (BTC) and then fund your Abra wallet. You ...