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Troubleshooting

  • Why does my cryptocurrency deposit show as 'Pending'?
  • What happened to my money?
  • Why do I have to provide additional documents to MoonPay?
  • Where is my cryptocurrency deposit?
  • What happens when a coin is no longer supported by Abra?
  • Why doesn't my bank account work on multiple wallets?
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*Disclaimer: Abra Interest Accounts are issued by Prime Trust a Nevada Chartered Trust Company. Rates for Abra Interest Accounts are subject to change. Digital currencies are not legal tender, are not backed by any government, and Abra Interest Accounts are not subject to FDIC or SIPC insurance protections.