What personal information will I need to submit?

When completing the Global KYC  process you will need:

Forms of IDs we accept:

• United States: Valid Driver’s License, Valid Government-Issued ID, or Valid Passport
• Philippines: Valid Passport, Driver’s License, or Unified Multi-Purpose ID (UMID)
• International: Valid Passport (In some countries we can accept a Valid Driver’s License, but for most countries, a passport will be needed, the app will prompt which ID will be accepted). Example: Countries such as India, Bangladesh, South Korea, and Turkey must submit a passport in order to complete the verification process.

We cannot accept anything other than the ID cards listed.
Abra’s banking partners only accept those IDs listed above when attempting to fund your account. Please also be aware that these IDs are the only forms of ID accepted when using Abra’s other products, like Boost and Borrow. If you fail to submit the correct ID the features available to you within the Abra app may be limited.

How long does verification take? 
Most KYC applications are approved within minutes when a high-quality photo of a supporting document is uploaded. High quality means no blur, no cut-off corners, blocked text, no glare, and high resolution. All numbers, words, and photos must be visible. 

What do I do if I'm rejected?

If your verification submission has been rejected please reach out to Abra Support.

What do I do if I have multiple wallets?

Creating a new wallet in order to complete the verification process is not recommended, the same issue will occur. KYC applications are approved per wallet. Please reach out to Abra Support if you have multiple wallets and need assistance.