Why do I have to provide additional documents to Prime Trust?

The application process for Prime Trust is separate from Abra’s existing Know Your Customer (KYC) process. Prime Trust must personally verify every customer for whom they hold funds.

Prime Trust will request documentation to complete their verification process. 

• From the Portfolio view tap: Interest ‘account’
• Tap: Any crypto below to get started
  Please note, the rates listed in these photos are an example and may be different in app. 
• Tap: start application
  The documents requested in-app will depend on location and the photo is an example of documents requested. 
• The application process takes about a minute. However, the approval process can take up to 24 hours. 
  
  Things to note when submitting documents
• The document must be entirely legible (i.e., all four corners must show, no parts cut-off, no glare covering information)
• Identification number fully displayed
• Full name
• Date of birth 
• Expiration date present and has not expired
• For US: your present address
• For US: Drivers license preferred 
• If ID requires signature, please make sure it is signed
• For International: Passport Only (this may change later)

Once all of your documents have been submitted you will receive a pending notification.