Where is my cryptocurrency deposit?

A cryptocurrency deposit should reflect within your Abra wallet within 30mins, however, congestion or maintenance issues may delay this deposit. If your deposit does not fall into one of those categories, please see below:

Abra can only accept an asset that was sent to its coinciding address (Example: BTC can only be sent to your BTC address). If you send an asset Abera does not support or if you send an asset to the wrong address, those funds are considered lost. 

All coin addresses on Abra that start with "0X" (ETH, USDT, etc.) in-app are only supported on the ERC20 Network. Please keep this in mind when sending assets to your wallet. If you send an asset on a chain/network that we do not support, those funds are considered lost. 

Some assets require a minimum deposit before you will see the amount in your wallet, you can see the minimum in-app before viewing your address. If the minimum amount is not met, the deposit will remain in your blockchain address until another deposit is made to meet the minimum amount required. You can view your balance on blockchain by searching your address on the coins block explorer website.

For all deposits with a minimum requirement, the required amount must be deposited on your address on the blockchain before the deposit will reflect in your Abra wallet. The blockchain address balance is separate from your Abra balance. 

*Buying coins in app or exchanging them in-app to bring your Abra balance above the minimum will not affect the balance on the blockchain.  

For Example
The minimum deposit amount for ETH is 0.05 ETH. A deposit of 0.035 ETH will remain on the blockchain address. Once a deposit of 0.015 ETH or more is sent to your ETH address, and the total blockchain address balance exceeds the minimum required, the full deposit will be combined and sent to your Abra wallet.