Where is my cryptocurrency deposit?

A cryptocurrency deposit should reflect within your Abra wallet within 30 minutes, however, congestion or maintenance issues may delay this deposit. If your deposit does not fall into one of those categories, please see below:

• Abra can only accept an asset that was sent to its coinciding address (For example: BTC can only be sent to your BTC address). If you send an asset Abra does not support or if you send an asset to the wrong address, those funds are considered lost.
• All coin addresses on Abra that start with "0X" (ETH, USDT, etc.) in-app are only supported on the ERC20 Network. Please keep this in mind when sending assets to your wallet. If you send an asset on a chain/network that we do not support, those funds are considered lost.
• Assets require a minimum deposit before you will see the amount in your wallet, you can see the minimum in-app before viewing your address. If the minimum amount is not met, the deposit will remain in your blockchain address until another deposit is made to meet the minimum amount required. You can view your balance on blockchain by searching your address on the coins block explorer website.
  • The required amount must be deposited on your address on the blockchain before the deposit will reflect in your Abra wallet. The blockchain address balance is separate from your Abra balance.
  • Buying coins in-app or exchanging them in-app to bring your Abra balance above the minimum will not affect the balance on the blockchain.

For Example
If the minimum deposit amount for ETH is 0.1 ETH. A deposit of 0.085 ETH will remain on the blockchain address. Once a deposit of 0.015 ETH or more is sent to your ETH address, and the total blockchain address balance exceeds the minimum required, the full deposit will be combined and sent to your Abra wallet.

Where you can find your Wallet Address & the Minimum Deposit Amount

1. Open the Abra app
2. From the Trade screen Tap: 'Add money'
3. Tap: 'Deposit cryptocurrency'
4. Select the asset you wish to deposit
5. Agree to the address notification
6. You will then see the QR code or you can copy your wallets address
7. Right below will tell you how many blockchain confirmations and the minimum deposit needed for the asset to reach your wallet. 

For Pending deposits check out this article: Why does my cryptocurrency deposit show as 'Pending'?