Abra uses a hybrid model, in which some assets are stored on your Abra wallet in a non-custodial model, and some are stored with a trusted custodian.
Abra never has access to your funds and due to this, we are unable to view, reset, or alter your recovery phrase. We strongly, strongly urge you to write down your recovery phrase and to store it in a secure location so your funds are not at risk of being lost. We can’t recover any user funds, as we don’t have the ability to view recovery phrases.
Think of a non-custodial wallet as a digital safe deposit box where you are in control of your own money and assets. Again, Abra cannot borrow or touch your assets.
When you first set up an Abra wallet you will be given a recovery phrase, which is your key to the safe deposit box, so don’t lose it.
For more information regarding security, click here.