The available balance shows the amount of funds ready for immediate use. The total balance shows the amount of funds including confirmed and unconfirmed balances.
The difference between these amounts could be due to:
- Pending transactions: All Abra transactions are posted to a blockchain for confirmation. This can result in your funds being temporarily unavailable until your transaction is confirmed by the network. Depending on network conditions, delays may occur.
Bitcoin transactions usually take 10-30 minutes to confirm/settle before you can move/withdraw them or convert it. However, due to congestion and volume, it may a bit longer to confirm/settle, this will cause a delay (sometimes up to 6 hours).
The mempool/congestion affects all bitcoin transactions across all platforms and is separate from Abra. For additional information regarding the mempool congestion here's a resource that can help: https://jochen-hoenicke.de/queue/#0,24h
- Rollovers: Abra uses smart contracts to provide investment exposure to some assets in our app. We periodically rollover these smart contracts, which may result in some of your funds being temporarily unavailable. Your total balance is not impacted.
Funds will be accessible once transactions and rollovers have been confirmed.