Why do I have to provide additional documents to Simplex?

Simplex may ask for additional information to complete their verification process. Abra cannot assist in this process, waive additional documents needed, nor process a payment done via Simplex. 

If Simplex requests a selfie:

• Please provide a photo of yourself (a selfie) holding the credit card/debit card you would like to use.
• The card's first and last 4 digits should be visible, along with the name on the card and expiration date. 
• The middle 8 digits must be covered.
• The photo must be taken with proper lighting, clearly showing your face with the card details visible.

If Simplex requests a photo of your ID:

• Please provide a valid government ID.
• The image must be of high quality and in color.
• The expiry date must be clearly visible. 
• The file must be smaller than 4 MB.

For any additional questions regarding Simplex verification process please reach out at 
https://www.simplex.com/submit-a-ticket/