Simplex may ask for additional information to complete their verification process. Abra cannot assist in this process, waive additional documents needed, nor process a payment done via Simplex.
If Simplex requests a selfie:
- Please provide a photo of yourself (a selfie) holding the credit card/debit card you would like to use.
- The card's first and last 4 digits should be visible, along with the name on the card and expiration date.
- The middle 8 digits must be covered.
- The photo must be taken with proper lighting, clearly showing your face with the card details visible.
If Simplex requests a photo of your ID:
- Please provide a valid government ID.
- The image must be of high quality and in color.
- The expiry date must be clearly visible.
- The file must be smaller than 4 MB.
For any additional questions regarding Simplex verification process please reach out at
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